Privacy Policy

Marcthom Trading Pty Ltd, trading as Thomas and Hurley, its affiliates and subsidiaries, collectively referred to in this policy as “T&H”, “we”, “our” or “us” sells furniture and homewares and associated products both from store locations and online. As part of our business we collect your personal information and tell you how we use, store or distribute that information.

We respect and uphold your rights to privacy under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act") in relation to the collection, management and disclosure of your Personal Information.

By using this website or providing us with your personal information, you agree to, and consent to the collection, use, holding and disclosure of personal information by T&H as set out in this policy.

Personal information

Personal information we may collect from you includes, without limitation your:

contact details such as your name, telephone, residential, mailing and email addresses;
date of birth, age, purchase history, income, occupation, hobbies and interests;
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or indirectly through use of our websites or online presence, including via social media, through our representatives or otherwise; and
information you provide us through our service centre, customer surveys or visits by our representatives from time to time.

Collection

At all times when it is reasonable, lawful, permissible and/or practicable to do so, we collect information about you, directly from you.

Personal information may be collected in a number of circumstances, including when you:
purchase goods from us
subscribe to a mailing list
make an enquiry with us in person, via email or telephone;
visit our websites;
enquire in relation to any of our products or services;
log in to your T&H customer account;
complete a survey
enter a promotion or competition
attend an event
apply for a job

We may also enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be collected.

We take all reasonable steps to ensure the accuracy of information we hold. You can contact us to request the correction of any inaccurate information we hold about you.

What do we do with your personal information?

In addition to any purpose notified to you at the time of collection we use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purpose of:

providing our products and services to you;
informing you of products and services which we believe may be of interest to you;
maintaining your contact details;
communicating with you for the purposes of customer cares and warranties, and general goods purchased from us;
our marketing activities, including marketing activities relating to products and services that are provided by our third party partners;
responding to any enquiries or comments that you submit to us;
improving our business, products, services or the customer experience;
providing products and services that are provided by our third party partners;
our internal management, analytics and tracking needs;
re-marketing to you via third party websites (such as but not limited to Google Adwords or Analytics which can be managed by you directly via your Google Ads Preferences Manager on your own browser. );
any other purpose you have consented to; and
fulfilling our legal obligations under applicable laws, rules and regulations, based on jurisdiction

These communications may be sent in various forms, including mail, SMS, social media, fax and email, in accordance with applicable marketing laws.

Protecting your Personal Information

We take reasonable steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure but we cannot guarantee the security of your personal information. You must also take reasonable care to protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.

Opting Out / Unsubscribe

We only want to communicate with you if you want to hear from us. If you have received any promotional material and do not wish to receive any more, please let us know and we will respect your request. At any time you may opt out of receiving marketing communications you have previously subscribed to. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. If you would like to be removed from all marketing communications you can use the unsubscribe button where provided or at any time by emailing OPT OUT to [email protected].

If you choose to opt out or unsubscribe, this does not automatically unsubscribe you from marketing communications from other brands.

Cookies & IP Addresses

Some of the information we collect from you may be anonymous (such as logging your IP addresses (the electronic address of a computer connected to the internet) to analyse trends, administer our website, evaluate the effectiveness of our online advertising, track users’ movements, and gather broad demographic information. Third parties may be used to collect such statistical data. No Personal Information is collected on these occasions.

We may use "cookies" to help personalise your online experience, track which pages you visit and save you time across partnered websites. Cookies are pieces of information that a website transfers to your computer for record keeping purposes. They do not personally identify you, but they do identify your unique browsers signature. If you do not wish to receive any cookies, then you have the ability to accept or decline them in your browser.

Disclosure

We may disclose your personal information:

to third-parties that we ordinarily engage for the above purposes;
organisations or individuals that provide products or services used or marketed by us;
any person or entity to whom you have consented to us disclosing your personal information to; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Cross-border disclosure

We may disclose your personal information to recipients overseas to assist us in providing you with products or services. As a result, your personal information may be transferred to, and stored at, a destination outside Australia.

We will take such steps as are necessary in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.

By consenting to the collection and use of your personal information in accordance with this Privacy Policy, you are taken to have consented to the disclosure, transfer, storing or processing of your personal information outside of Australia. You also acknowledge that, by agreeing to the disclosure of your personal information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient's compliance with the Australian privacy law in relation to your personal information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients.

T&H websites

When transmitting personal information from your computer to a T&H website or a website operated by one of our third party partners, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Some T&H websites are operated and maintained by third parties to whom we have partnered with to provide you with their products and services, or otherwise may link to third party websites. These websites will be subject to the website terms and conditions of the third-party who operates the website, and any interactions or transactions you conduct on these websites will be between you and the third-party partner. You should read the privacy policy of these entities to find out how they handle your personal information when you visit their websites.

Access and Management

You may request access to your personal information that we hold about you, or seek correction of it, by contacting us in writing.

We will take reasonable steps to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

If you require further information regarding this policy or wish to make a complaint about a breach of the Australian Privacy Principles by T&H, please contact us by email at [email protected]

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the T&H website.